Back U Phone Calls How to Succeed in Phone Sales Nine important steps outlining how to be successful when calling prospects Intro to Cold Calling Seven steps to be effective when starting to cold call, how to make a successful cold call How to Turn a “Cold” Call “Warm” Tips on how to turn a “cold” call “warm” when prospecting for new business Courier Prospecting Script A script for prospecting potential courier clients specifically Getting Prospects to Stay on the Phone How to stand out as a salesperson and get people to actually listen to you when prospecting Leaving a Voice Mail Examples of what makes a good and bad voicemail script How to Understand Your Prospect Selling to the top, types of decision makers and understanding your customer’s needs Selling to Top Level Buyers Understand how to use your time so you can get the greatest return possible Client Summary Sheet A helpful breakdown of who your client is and what their needs are Closed Ended Questions When to use closed ended questions; force a decision Open Ended Questions Examples of open ended questions, plus, why and when you should use them US and Canada Transborder Prospecting Learn how to call on prospects in the US to ship to Canada and vice versa Using Manufacturer’s reps for NRI & Consolidation Sales Tips on how to use a manufacturer’s rep to your advantage for making NRI/Consolidation Sales Northbound Call Strategy Selling LTL consolidation from the US to Canada