Customer Service

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Interacting with Customers

This page will give you an overview of how to properly interact with Frontier customers. We will discuss different communication channels such as phone, email and in-person interactions.

General Customer Interaction Practices

Emails

Phone Calls with Customers

General Customer Interaction Practices

This section will discuss Frontier-oriented customer service practices and general interaction techniques to practice.

Customer Service at Frontier

Interacting with Customers Over Emails

Email has become such an important part of communication in today’s world. This section discusses what types of interactions are appropriate over email and things you should try to avoid.

Writing Proper Etiquette in Emails

Proper Etiquette Over Email Quiz

Interacting with Customers Over the Phone

This section discusses how to have proper and meaningful phone calls with customers while representing Frontier.

What You Will Learn in this Section:

How to appropriately communicate with clients over the phone
Making a good first impression over the phone
Creating personal connections with customers
What a warm transfer is and when to use one

What is dead air and how to avoid it damaging the relationship
Telephone Training Inbound Calls

Phone Based Customer Service

Phone Based Customer Service Quiz

Customer Service Phone Etiquette and Reception Work

Customer Service Phone Etiquette and Reception Work Quiz

Telephone Training Inbound Operational Calls

Frontier Telephone Training Inbound Calls, PAPS, Pars and others – Feedback Survey –

Using Proper Etiquette Over the Phone – Quiz