Setting up a U.S. Customs Brokerage Account
Overview of the service
US custom brokerage services are managed from Frontier’s Seattle office aka Frontier North America (FNA).
Here are the steps to follow as you set-up a U.S. Customs Brokerage account
1. The first step is to get the following from the prospective customer:
- Signed FNA POA
- Signed and filled out FNA credit application
- HTS database (including parts numbers, HTS codes, and country of origins for parts to be imported)
The internal implementation process involves:
- Getting team assignment from Lisa Bosques (Frontier NA operations team leader) – Must e-mail her the services and volumes that we are projecting for the account
- Filling out Client profile
- Filling out SOP (with pick times, locations, and service contacts from the prospective customer)
2. Once the above is done a meeting invite should be sent for an internal Implementation meeting and go to; the assigned team’s account manager/ISR, FNA operations team leader, and FNA AR team leader. Upon sending the meeting request the following documents should be attached for review in meeting:
- SOP and Client Profile
- Signed FNA POA
- HTS database with part number, HTS codes, and country of origins
Any missing information or documentation will be asked for by Frontier FNA team members in the implementation meeting.