Setting up a Cross-Border Shipping Account
Overview of the service
CANADA-SHIP refers to the process of shipping freight/parcel from the US to Canada. Most of Frontier customers that utilize this service consolidate (we pick-up or they prepay) into Frontier’s Itasca, IL facility. Frontier then moves customers freight/parcel on overnight Frontier trailers going to Frontier Winnipeg and/or Frontier Vaughn.
Here are the steps to follow as you set-up the CANADA-SHIP account
Items needed to set-up this up:
- Signed Frontier credit application
- Signed proposal with rates and projected shipping volumes (view a CANADA-SHIP template proposal here)
- Signed Frontier T&C for freight
The internal implementation process involves:
- Getting team assignment from Renee (Frontier operations team leader) – Must e-mail her the services and volumes that we are projecting for the account
- Filling out Client profile
- Filling out SOP (with pick times, locations, and service contacts from the prospective customer)
Once the above is done a meeting invite should be sent for an internal Implementation meeting and go to; the assigned team’s account manager, assigned ISR, operations team leader, logistics team leader, AR team leader, and warehouse managers (for any warehouses that will be used). Upon sending the meeting request the following documents should be attached for review in meeting:
- SOP and Client Profile
- Signed GAA (If providing CA brokerage services)
- Parts database with part number, HTS codes, and country of origins) for the prospective customer (if providing CA brokerage services)
Any missing information or documentation will be asked for by Frontier team members in the implementation meeting.