Product Offerings
Table of Contents
Canadian Customs Brokerage
What we do for our clients:
- Arrange the Customs clearance into Canada
- Assign Tariff Classification
- Accurate ratings of duties and taxes for Canadian clearances
- OGD requirements
- Online tracking for all shipments ensuring compliance and protecting against border delays
- Electronic data transmissions integrate with your business to reduce processing times
- Recover overpaid duty through the Duty Drawback program in Canada
Why Frontier?
- We have quality teams and great people with years of experience
- We are not our large competitors. We care about our customers and treat them that way
- Integrated Service Teams – “One Client, One Team” personalized approach
- We understand and can help clients be approved for the Customs Self-Assessment (CSA) program
- Educator / Market Experience
- Small Business Services
- Cross Selling link for additional products
- Innovative Technology Webtracker, Frontship
Target Market
Entry Count
How to Close the Account
Products to be Cross-Sold
0-500 (Small Importer)
Cross Selling, Relationship
Forwarding, Parcel Consolidation/Distribution, Trucking/Freight
501-1000 (Medium Importer)
Competitive Rates, Error Driven, Cost Savings
Customs Compliance, Forwarding, Parcel Consolidation/Distribution, Logistics
1001-2000 (Large Importer)
Technology, Cost Savings, CSA, Relationship, Education, Fear of AMPS, Trust
Customs Compliance, Logistics
2,001 + (Huge Importer)
Costs Savings, CSA, Technology, Education, Fear of AMPS, Trust
Customs Compliance, Logistics
Notes
- Small volume accounts are difficult and time consuming, normally a low fee for cross border. If we can cross sell, then it’s an opportunity.
- Medium-sized accounts are profitable and we can cross sell, they will also appreciate our dedicated service.
- Large importers are also profitable in many cases, but we must be able to identify when to walk away from low profit business.
- Current clients – Strongco is a large customs brokerage account in Toronto $140K year in revenue, CP Distributors is a large acct in Saskatchewan $40K, Case New Holland is a large acct in US NRI $250K
- Cross sell IFF! It is an opportunity.
US Customs Brokerage
What we do for our clients:
- Arrange the Customs clearance into the US
- Assign Tariff Classification
- Accurate ratings of duties and taxes for Canadian clearances
- OGD requirements
- Online tracking for all shipments ensuring compliance and protecting against border delays
- Electronic data transmissions integrate with your business to reduce processing times
Why Frontier?
- We have quality teams and great people with years of experience
- We are not our large competitors. We care about our customers and treat them that way
- Integrated Service Teams – “One Client, One Team” personalized approach
- We understand and can help clients be approved for the Customs Self-Assessment (CSA) program
- Educator / Market Experience
- Small Business Services
- Cross Selling link for additional products
- Innovative Technology (Descartes/IES, Customs Brokerage app)
Target Market
Entry Count
How to Close the Account
Products to be Cross-Sold
0-500 (Small Importer)
Cross Selling, Relationship
Customs Compliance, Forwarding, Trans-Border Parcel Consolidation/Distribution, Trucking, USPS GDE
501-1000 (Medium Importer)
Competitive Rates, Error Driven, Cost Savings
Customs Compliance, Forwarding, Trans-Border Parcel Consolidation/Distribution, Logistics
1001-2000 (Large Importer)
Technology, Cost Savings, CSA, Relationship, Education, Fear of AMPS, Trust
Customs Compliance, Cost Savings through efficiencies
2,001 + (Huge Importer)
Costs Savings, CSA, Technology, Education, Fear of AMPS, Trust
Customs Compliance, Cost Savings through efficiencies
Notes
- Medium size accounts are profitable and we can cross sell.
- Small IFF Customs brokerage accounts close faster and can be extremely profitable.
Customs / Trade Compliance
What we do for our clients:
- Preparation for customs audit:
- Periodic Verification/AMPS (Canada)
- Focussed Assessment Review/ US Mod Act (USA)
- Tariff Rulings and review/completion of tariff database
- Drawback (USA)
- Ruling Research and Duty Drawback
- Trade Agreements – NAFTA, CCFTA etc.…
- Customs Self-Assessment (Canada)
- Importer Self-Assessment (US)
- Trade Management Services (TMS) for Canada & US
- Yearly NAFTA retrieval
- Desk Audits – prepares importer for Customs audit, great way to scare the prospect into having you perform the service
Why Frontier?
- We have quality teams and great people with years of experience and knowledge
- Industry educator and trusted advisor
- Compliance Insurance
- Trade Facilitation
- Service offering of bundled monthly Trade Management Services
- We keep clients up-to-date with information on our website and seminars (education)
- Solution sale: we handle all areas of importing including customs compliance through Trade Management Services
Target Market
Manufacturer Sales in Canada
How to Close the Account
Products to be Cross-Sold
0-500 (Small Importer)
Cross Selling, Relationship
Tariff, Trade Agreement Prep & Recovery, US Export Dec., TMS
501-1000 (Medium Importer)
Competitive Rates, Error Driven, Cost Savings
Audit Preparation, Tariff, Trade Agreement, Ruling Research, Drawback, TMS
1001-2000 (Large Importer)
Technology, Cost Savings, CSA, Relationship, Education, Fear of AMPS, Trust
Audit Preparation, Tariff, Trade Agreement, Ruling Research, Drawback, TMS, CSA & ISF
2,001 + (Huge Importer)
Costs Savings, CSA, Technology, Education, Fear of AMPS, Trust
Audit Preparation, Tariff, Trade Agreement, Ruling Research, Drawback, TMS, CSA & ISF, Outsourced Compliance Personnel
Notes
- Small importers generally will not pay for compliance services as they do not have in budget, but it’s a way in the door for us to cross sell our other brokerage or logistics services.
- Keystone, Dutchmen, Strongco all pay monthly for Trade Management Services over $1,200
- Duty Drawback for Weyco refunded one $1M
- We must talk to every prospect about one area of compliance moving forward as it will be the differentiator
Freight Forwarding
What we do for our clients:
- Ocean Freight
- Air Freight Imports
- Export Consolidation
- Buyer Consolidation
- Straight ocean freight for small importers, but we do not want to compete with Chinese forwarders over price
- Air Freight import, generally a price issue
- We must tie in our warehouse/Fulfillment components, cross dock, special handling, customs brokerage to differentiate
Why Frontier?
- Complete supply chain solutions where we can add value to the supply chain.
- Warehouse, Fulfillment, pick pack and ship, cross dock, nothing different than out Canada Solution.
- We can give the container business away if we warehouse, fulfillment and end delivery.
- Warehouse in LA, Vancouver, Chicago, Toronto, Winnipeg and Seattle. Who else has those capabilities?
Target Market
Annual Shipments to Canada
How to Close the Account
How to Sell to
0-125
Relationship, tracking, pricing, FCL or LCL , buyers consolidation, ocean export
Relationship, Agent Network, strength of China and Marketing Partners
125-500
Relationship, tracking, pricing, buyers consolidation, ocean export consolidation distribution
Relationship, Agent Network, strength of China and Marketing Partners, distribution capabilities
500-750
Relationship, tracking, pricing, buyers consolidation, ocean export consolidation distribution
Relationship, Agent Network, strength of China and Marketing Partners, distribution capabilities, fulfillment cross sell
750 +
Dream
Can’t
Notes
- All companies in the US are not fits for our Canadian solution, they must be found. Nothing different that finding companies in Canada and US who need more than a container move
- Large companies work direct with the steamship companies
- We can compete with small to medium size companies and their forwarders
- But the real target is bringing value- Warehouse, Fulfillment, end delivery, cross dock, consolidation.
Logistics
What we do for our clients:
- Trans-Border Logistics
- Warehousing/Fulfillment
- Canadian Parcel Courier
Why Frontier?
- Consolidator of freight to Canada
- Speed of delivery to Canada
- FRONTship & WEBship Technology
- Multi-Modal Delivery in Canada
- Very competitive delivery costs within Canada
- Integrated tracing system with last mile delivery
- With LTL, we have competitive rates that will allow us to establish a relationship and cross sell
- Canadian solution- combination of services Customs Brokerage, Multi Tear Delivery, tracking, operating system, Label Printing, Frontier is the only company with all services under one company
- We bring a client’s costs down, improve the efficiency and timeliness of their supply chain and ultimately make their product more attractive to potential customers.
- Complete supply chain solutions where we can add value to the supply chain
- Warehouses in LA, Vancouver, Chicago, Toronto, and Winnipeg.
Target Market
Annual Shipments to Canada
How to Close the Account
How to Sell to
0-500 (Small Importer)
Challenging with little volume
Parcel (Canada Ship)
501-1000 (Medium Importer)
Challenging with little volume
Parcel (Canada Ship), Weekly Consolidation
1001-2000 (Large Importer)
Create multiple consolidation days, technology, experience, customized solution, reduced pricing, tracing, multi-modal delivery
Experience and Solution Creation
2,001 + (Huge Importer)
Create multiple consolidation days, technology, market leader, experience, customized solution, reduced pricing, tracing, multi-modal delivery
Experience, solution creation, Cost Savings, Parts Returns
Notes
- Smaller-sized customers will see a quicker sales process, maybe help establish a market and we can grow with them
- Medium-sized companies are our niche, generally do not have a large traffic dept. and will be glad that Frontier take issues off their plate.
- Large importers can make a substantial import and we have proved that we are a great partner with companies like METC
Warehousing Fulfillment
What we do for our clients:
- Position to B2C firms requiring fulfillment (They sell it, We Ship it)
- Integration with Shopping Software
- EDI with Retail Stores
- Strategically placed warehouses
- Technology
- Real-time updates
- Reverse Logistics
- Must have additional service offerings. We do not want to sell warehousing only
Why Frontier?
- Warehousing located in Vancouver, Winnipeg, Toronto, Chicago & Los Angeles
- Online Inventory Management
- Turn Key transportation & delivery system
- Scalable warehouse to grow with demand
- Complete distribution program for pick & pack ship services
Target Market
Monthly Skid Placement by Warehouse
How to Close the Account
How to Sell to
0-5
Relationship, tracking, delivery pricing, convenient pricing, scalability
Small e-com firms outsourcing fulfillment
5-10
Relationship, tracking, delivery pricing, convenient warehouse pricing, scalability
E-comm Firms outsourcing fulfillment, companies requiring speed to market, Midwest Firms requiring product at Port location
10-25
Technology, integration to shopping sites, inventory management, online view, speed of delivery returns
E-comm Firms outsourcing fulfillment, companies requiring speed to market, Midwest Firms requiring product at Port location
25-50
Technology, integration to shopping sites, inventory management, online view, speed of delivery returns, flexible space
E-comm Firms outsourcing fulfillment, companies requiring speed to market, Midwest Firms requiring product at Port location
Notes
- We do not have the capabilities to provide warehouse/fulfillment to larger companies
- Our niche is small to medium-sized companies
Canadian Courier / Parcel
What we do for our clients:
- Provide Canadian courier delivery throughout major Canadian cities
- Outsourcing Last Mile Delivery to City Couriers
- Replacing Loomis Courier in Major Cities
- Creating a courier company within Canada by using the strengths of partners in rural locations
Why Frontier?
- Lack of Canadian Competition amongst couriers
- Faster City Delivery
- Strategy to tie to B2C delivery
Target Market
Parcel Courier Shipments Revenue/Month
How to Close the Account
Who to Sell to
0-$1000
Relationship, tracking, delivery pricing
Small e-com firms outsourcing fulfillment, firms looking for a better Customer Service
$1000-$5000
Relationship, tracking, delivery pricing, scalability
E-comm Firms outsourcing fulfillment companies requiring speed to market, companies striving for better pricing
$5000-$10000
Technology, tracking, online view, speed of delivery returns
E-comm Firms, B2B Companies
$10000-$20000
Technology, integration to shopping sites, speed of delivery returns, flexible space
E-comm Firms B2B businesses not in the higher tier of Purolator & Loomis
Notes
- We do not have the capabilities to provide warehouse/fulfillment to larger companies
- Our niche is small to medium-sized companies
- Help reduce their inventory requirements
Returns
What we do for our clients:
- Pick-ups, pre-authorized return labels and international invoices
- Returns Authorization
- Customs monitoring and team return specialists
- Consolidating shipments and customs clearances both locally and internationally
- Recover value through duty drawback rebate program
- Holding qualified goods in our warehouse for resale
Why Frontier?
- We provide a returns service that increases custom satisfaction
- Our increased visibility with our tracking software protects against unqualified returns and shipment errors
- Our team of specialists monitor and quickly react to changes in our client’s supply chain
- We consolidated shipments to reduce costs
- We can quickly recover value through the duty drawback program
- Frontier Returns programs are designed specifically to your business needs and logistics model.
- Frontier gives you a returns process that fosters customer loyalty and creates a positive impact on your bottom line.