MSR / Visual Importer
Learn how to use Visual Importer for Canadian customs brokerage work, including setup, shipment management, data entry, ACROSS transmission, trade partners, and release management.
Setup and login
Review system access, PARS setup, user entry points, and the reference materials needed to work inside Visual Importer.
Shipment entry
Work through shipment headers, commercial invoice details, line items, trade partners, and required shipment information.
Release workflow
Understand ACROSS transmission, common rejects, release status review, and escalation when system issues appear.
System modules
Visual Importer workflow training.
Open one module at a time to review the purpose, learning points, and available training resources.
What you’ll learn
- Use the MSR Manual as the main system reference
- Review setup, configuration, and system navigation guidance
- Reference workflow steps for shipment, release, and document handling
- Use the manual when troubleshooting common system issues
What you’ll learn
- Understand Pre-Arrival Review System entry requirements
- Set up basic PARS headers
- Enter shipment details and commercial invoice data
- Validate entries before transmission
- Recognize common PARS setup issues
What you’ll learn
- Access Visual Importer correctly
- Understand user authentication expectations
- Recognize basic access or login issues
- Know when to escalate system access problems
What you’ll learn
- Use Shipment Manager to find and review shipment records
- Understand how shipment records are organized
- Review shipment status and available shipment details
- Use shipment management tools without disrupting file accuracy
What you’ll learn
- Enter shipment header information accurately
- Review importer, carrier, and customs declaration details
- Understand why header accuracy affects downstream processing
- Check key information before moving the file forward
What you’ll learn
- Enter commercial invoice data
- Review line item information
- Support tariff classification, valuation, and invoice accuracy
- Understand why line-level details affect customs processing
What you’ll learn
- Understand the ACROSS transmission workflow
- Review required information before transmission
- Recognize why validation matters before sending data
- Know when transmission issues should be reviewed or escalated
What you’ll learn
- Recognize common ACROSS rejection issues
- Use the reject guide to review transmission errors
- Understand when a reject is caused by missing or incorrect data
- Escalate issues when the reject cannot be resolved from the guide
What you’ll learn
- Set up trade partner records
- Review importer, exporter, and carrier details
- Understand how trade partner setup affects shipment processing
- Confirm information before relying on saved partner records
What you’ll learn
- Use Release Manager to monitor shipment release activity
- Review release status information
- Understand how release activity connects to shipment processing
- Know when release status questions need follow-up
Reference
MSR / Visual Importer resources.
Use these resources for system reference, instructional videos, and supporting documentation.
MSR Manual
Primary reference document for Visual Importer system use, workflows, and troubleshooting support.
Visual Importer Instructional Videos
Existing Frontier U video library for Visual Importer training resources.
Leader-led training videos coming soon.
Additional Visual Importer walkthroughs will be added as they become available. Each session will include the video, supporting resources, and any required follow-up activity in one place.
Continue your Canadian Brokerage path.
After reviewing MSR / Visual Importer, continue into Logistics Programs, Tariff Classification, or return to the Canadian Brokerage hub.