Claims
Review the Logistics claims SOP resource used to understand the claims process, required documentation, and the steps employees should follow when a claim needs to be reviewed or escalated.
Claims process reference
Use the claims SOP as the main reference for understanding the claims training process.
Required support
Review what documentation and details may be needed when a shipment claim is being investigated.
Follow-up awareness
Use the SOP to support proper follow-up, communication, and escalation when needed.
Claims resource
Start with the Claims SOP.
This page has one current training resource from the original Claims page. The link below preserves the existing SOP document.
Claims Training Schedule SOP
Open the revised Claims Training Schedule SOP document to review the claims process, expected training flow, and operational guidance from the original Logistics Claims page.
Leader-led training videos coming soon.
Additional Logistics claims walkthroughs can be added here later, including examples of claim intake, documentation review, carrier follow-up, and customer communication.
Continue your Logistics path.
After reviewing the Claims SOP, return to the Logistics Hub or continue back into Tracking and Rates/Quotes resources.