Interacting with Customers
This page will give you an overview of how to properly interact with Frontier customers. We will discuss different communication channels such as phone, email and in-person interactions.
Interacting with Customers Over the Phone
This section discusses how to have proper and meaningful phone calls with customers while representing Frontier.
What You Will Learn in this Section:
- How to appropriately communicate with clients over the phone
- Making a good first impression over the phone
- Creating personal connections with customers
- What a warm transfer is and when to use one
- What is dead air and how to avoid it damaging the relationship
- Telephone Training Inbound Calls